Monitoring Evaluation Accountability and Learning Officer

Position Type: Monitoring Evaluation Accountability and Learning Officer
Location: Toronto
Position Type: Full-time with competitive salary and benefits
Supervisor: Program Manager
Essential Conditions: Ability to travel overseas and in Canada and be away from home for frequent short periods. Ability to work an average of 35 hours per week where some weekend and evening work will be required.
Closing Date: 5pm on March 4, 2020


The Opportunity

Reporting to the Program Manager and working closely with other members of the program team, the Monitoring Evaluation Accountability and Learning (MEAL) Officer will contribute to program management and development, as well as provide quality support to achieve Crossroads’ development results. The incumbent will be responsible for the development and implementation of monitoring and evaluation systems with a focus on data collection, analysis and reporting to ensure synergy across teams and contribute to organizational learning. Working closely with other members of Crossroads teams she/he promotes and supports learning among staff, partners and volunteers to continually enhance the impact of Crossroads’ programming in achieving women’s rights, women’s economic empowerment and women’s leadership. As a senior member of the Program Team, she/he ensures that all monitoring, evaluation, learning and knowledge sharing systems incorporate a strong gender analysis and approach. She/he leads and contributes to writing and editing reports for internal and external audiences and core funders. In that respect, this position implies cross-cutting and multidirectional responsibilities linked to quality assurance, improved services and innovation to help reinforce Crossroads’ capacity to support partners, volunteers and programming.

The MEAL Officer works with partner organizations, other stakeholders and volunteers in Canada and abroad to develop and implement Crossroads’ volunteer and development programs as well as initiatives across countries and issues. The MEAL Officer promotes innovation, quality of delivery and ensures overall program coherence contributing to program diversification and expansion.

The MEAL Officer provides cross-functional support and service to the program team based on needs or special projects and initiatives. The successful candidate will be agile, innovative, solution-oriented and client focused, with a high level of adaptability and tolerance in handling uncertainty and multi-stakeholder expectations in a context of change, where tasks and responsibilities may evolve over time.

The following main responsibilities are indicative only and may change over time:


main responsibilities

Program Quality & Innovations

  • Provide cross-functional support to entire program team to improve monitoring, service, engagement and development of Canadian Partners portfolio;
  • In collaboration with Program Officers and the Program Development Officer, provide support to write and/or revise program and project reports, guidelines, policies ;
  • Participate or lead special task forces and working groups aimed at improving program quality, operational effectiveness and policy and procedures framework;
  • Lead monitoring, evaluation and learning activities across the organisation;
  • Lead or provide support to special projects across the organization;
  • Lead or provide support to special initiatives aimed at improving service and responsiveness with partners and volunteers;


Monitoring and Evaluation

  • Lead on program monitoring and evaluation, data collection, best practices identification, and dissemination of knowledge and lessons learned among program staff, partners, stakeholders, donors, and other implementing partners.
  • Work with partners to ensure proper identification of baseline and data collection, and that the necessary data is being generated to evaluate the impact and efficiency as well as lessons learned from our program activities.
  • Lead annual monitoring and evaluation planning process with partners and stakeholders to continually adapt and improve annual plans.
  • Provide analysis and recommendations to senior management to inform strategic program decisions.
  • Support the Program Team to develop systematic and realistic monitoring tools that capture quantitative and qualitative data to report on project performance indicators.
  • Design and develop a gender disaggregated database for baseline and endline monitoring exercise relevant for the gender-focused programs.
  • Coordinate the implementation of baseline surveys and follow-up on monitoring and evaluation exercises for various initiatives related to programming.
  • Build capacity of partners and staff in the logical framework, data management, data analysis, results-oriented programming, monitoring and evaluation methods and principles, report-writing techniques and requirements for relevant donors to ensure compliance.
  • Ensure that strong gender analysis and approach are incorporated in all aspects of the monitoring and evaluation systems.



  • Develop reporting templates that facilitate the acquisition and aggregation of information in programs.
  • Facilitate the analysis of data obtained from field offices and partners to feed into the reports.
  • Compile drafts reports in a coordinated and collaborative way.
  • Develop and maintain effective information database on projects, providing resource and necessary support for program inputs and outputs.
  • Coordinate the preparation of various documents (reports, position papers, concept papers, etc.) to present evidence-based results.


Program Development

  • Support the identification of new partners, new programming opportunities and new sources of funds both in Canada and abroad.
  • Contribute to designing and developing programs for Crossroads’ partners in Canada and abroad.
  • Contribute to the development of new funding opportunities for programming and relationships with potential institutional funders.
  • Following the institutional guidelines, develop small- and medium-sized grant budgets with identified potential grantees.
  • Contribute to the implementation of organization-wide resource development strategies.
  • Support the fundraising and communication department with the development of communications materials based on lessons learned and stories, including case studies, learning papers and infographics


Financial & Grant Management

  • Contribute to the development of the annual team budget within areas of responsibility.
  • Following the institutional guidelines, develop small- and medium-sized grant budgets with identified potential grantees.
  • Approve expenses within the budget lines relevant to areas of responsibility.
  • Manage, monitor and report on grants and funding as required.
  • Provide support to ensure that the expenses and grants are reconciled according to the institutional requirements.
  • Responsible to oversee the Grant and M&E management software installation and support staff in the implementation and use.

External Relations

  • Contribute to the implementation of Crossroads’ external relations plan as required.
  • Consistently apply Crossroads’ brand and key messages.
  • Work collaboratively with the external relations team to capture and tell stories from the field and in Canada.
  • Participate in relevant networks on behalf of Crossroads.



  • Minimum five years related work experience in project management;
  • Fluency in both English and French is essential, basic knowledge of Spanish is an asset;
  • University degree in a related field;
  • In-depth knowledge and experience of international volunteering, development or humanitarian sector to advance women’s equality and economic autonomy;
  • Previous experience in development work overseas and with international volunteering preferred;
  • Demonstrated capacity to develop and manage organizational partnerships, collaborations and relationships;
  • Demonstrated experience in using the tools and systems of results-based management and program monitoring and evaluation.


Aptitudes & Skills

  • Self-starter, Innovator, Creative, Collaborative;
  • Adaptive and tolerant to uncertainty;
  • Client- and service-oriented;
  • Strong organizational, administrative, communication & interpersonal skills;
  • Strong budgeting and grant management skills;
  • Commitment to women’s rights and experience in integrating a gender



the organization

Crossroads International is a leader in international cooperation and has been fighting inequality for 60 years. We do this by bringing people together for a common cause, to create lasting solutions to overcome poverty and advance women’s rights. Crossroads works in some of the world’s poorest nations, We work with local partner organizations to create decent jobs and to empower women to become leaders and live free from violence.  Every year, we engage experienced volunteers in this work, who apply their expertise to increase the capacity of local organizations. Since the first volunteer served overseas in 1958, more than 9,000 people from Canada and the countries where we work have volunteered with Crossroads International.  With the support of donors, volunteers and local partners, we develop co-operatives and collective enterprises that generate income and advance the autonomy of youth, women and the rural poor. We pilot innovative approaches to reducing violence against women and girls and advancing women’s rights. Together we are leveraging knowledge, expertise and dollars to create a more just and equitable world.

Crossroads is a registered charity supported by Global Affairs Canada (GAC), other government and non-government funders, and many individual donors around the world.



If you are interested in joining a dynamic international development organization, please submit your résumé and cover letter in one Word or .pdf document by 5pm on March 4, 2020 by e-mail to Applications must include MEAL Officer in the subject line.

Crossroads International is committed to principles and values of access and equity. We seek to attract, select, and hire a diverse team with a high level of professional skills, passion for and belief in our vision and mission.

All applicants must currently be eligible to work in Canada. We thank all applicants in advance; however only those selected for an interview will be contacted.