Volunteer Opportunities

Position - Volunteer Support Advisor (VSA) for eSwatini


Field of Work (sector): Volunteer and program support
Location: Mbabane
Country: eSwatini
Duration: 1 year
Language: English
Deadline: September 26, 2021


Be living currently in eSwatini, and meet one of the following criteria:

  • a) Be a citizen of an African country other than the country where volunteer mandate will take place (for example a Kenyan living in eSwatini could apply for a volunteer mandate in eSwatini OR:
  • b) Be a Canadian Citizen or permanent resident of Canada.


Crossroads International is a leading Canadian international cooperation organization, advancing equality for women and girls and eradicating poverty in some of the world’s poorest countries in Africa where women and girls face great adversity: unequal access to resources and economic opportunities, gender-based violence and limited participation in political and public life. Crossroads International works in partnership with local organizations in 9 countries of sub-Saharan Africa, in order to draw on the skills, expertise and resources, from the North and the South, required to enable people, particularly women and girls, to overcome poverty and defend their rights.

Crossroads is a registered charity supported by government and non-government funders, and many individual donors around the world.


ONE WORLD where poverty is eliminated, equality prevails, and the rights of women and girls are fulfilled.

Project description and context:

Crossroads International’s 2020-2027 Volunteer Cooperation Program (VCP) entitled Championing Gender Equality Together, funded by Global Affairs Canada (GAC), will engage Canadian women and men, Canadian stakeholders, Crossroads staff and volunteers, local partner organizations and women and men in sub-Saharan Africa to become Gender Equality Champions. Collectively these Gender Equality Champions constitute a global community of strong change agents and advocates for the advancement of gender equality both in Canada and overseas.

The Project aims to reduce gender inequalities and alleviate poverty by addressing gender-based violence, inequalities in access to resources and economic opportunities, and barriers in exercising strategic forms of choice, voice and influence, which are the culmination of unequal and discriminatory power relations entrenched in society.  Crossroads will address the root causes of gender-based inequalities and discrimination through a multidimensional holistic approach in the VCP that will, 1) promote women’s rights; 2) advance access to justice and the reduction of gender-based violence (GBV), 3) promote equal representation of women and men, and 4) target inequalities that limit women’s ability to participate in and benefit from economic activities.. Crossroads applies a rights-based approach to programming, which extends to promoting, protecting and defending women’s rights, including strengthening the capacity of women’s rights organizations to participate in and influence policy formulation and hold accountable those who have a duty to act.

Reporting to the Regional Program Officer or Country Representative depending on the country of assignment, the Volunteer Support Advisor (VSA) will be responsible for providing coordination, logistics and well-being support to volunteers in Crossroads’ programming countries, with an emphasis on security risk management.


Main responsibilities

Main responsibilities include: Working closely with Crossroads’ Regional and Country Teams, the Program Support Advisors and in collaboration with the Volunteer Mobilization Team, the Volunteer Support Advisor will:


Logistical Support: (50 %)

  • Support volunteers (North-South, South-South, National, South-North and Remote) with pre-mandate preparations, including providing information on culture and country context, budgeting, accommodations, packing tips, work ethic/protocols, etc.;
  • Coordinate logistics for arrival and departure of volunteers including airport pick-up and securing short-term accommodations;
  • Assist volunteers with finding longer-term accommodations;
  • Facilitate a 5-day in-country orientation for all volunteers;
  • Facilitate pre-mandate briefing sessions for all departing South-North and South-South volunteers;
  • Assist volunteers in obtaining or renewing their visas / work permits;
  • Continue assisting volunteers on logistic matters during their mandates;
  • Coordinate social activities to create a positive group dynamic and strong support network amongst the Crossroads’ volunteer community;

Security Risk Management and Wellbeing Support: (30%)

  • Ensure that security risk management documentation and procedures are up to date;
  • Monitor information related to the social, economic and political context and keep Crossroads informed of any changes or concerns;
  • Ensure that all volunteers are informed on risk mitigation and response protocols, including for emergent risk events;
  • Provide security risk management capacity-building sessions to volunteers and local partner organizations;
  • Provide volunteer management capacity-building sessions to local partner organizations;
  • Be on call 24-7 as first responder for emergency situations with volunteers, including situations of sexual violence;
  • Support volunteers through cultural integration, periods of crisis and provide solutions to challenges by providing guidance and mentorship;
  • Act as liaison between Crossroads, partner organization and the volunteers regarding volunteer well-being, safety and security;
  • Establish and maintain a network with other volunteer-sending organizations and the Canadian Embassy\High Commission to collaborate in terms of security risk management plans.

Financial and Administrative support: (10%)

  • Ensure all administrative and logistics documents for the country are up to date (i.e. Country specific information, visa requirements, etc.);
  • Support field visits to the country, including Crossroads staff, Board members, etc;
  • Manage an operating and emergency fund budget in accordance with Crossroads’ Financial policies and procedures;

Representation and Communications: (10%)

  • Represent Crossroads at local events, meetings with other organizations when needed and as agreed with the Country Manager or the Regional Program Officer.
  • When required and under the supervision of the Country Manager or the Regional Program Officer, develop and maintain in-country network with Canadian embassy strategic partners (i.e.: United Nations, Government, INGOs and civil society) with the objective to develop synergies and create program opportunities.
  • Identify and support volunteers in developing and writing success stories focusing on partners and specific projects to help Crossroads’ External Relations Team increase the visibility of Crossroads’ programming among the Canadian public.

Qualification criteria for selection include:

  • Minimum 2 years of experience in related fields.
  • Previous experience with security risk management, including risk mitigation and emergency response.
  • Previous experience in preventing, mitigating and responding to cases of sexual violence;
  • Previous experience in a volunteer / human resource support;
  • Previous experience in travel logistics coordination.
  • Previous experience in Africa with demonstrated understanding of country context and culture is considered a strong asset.
  • Demonstrated knowledge/skills and/or experience in training and facilitation is considered an asset.
  • Experience and knowledge with budgeting and expense reconciliation
  • Excellent organizational and administrative skills.
  • Knowledge and experience of programs in advancing women’s equality and economic autonomy.
  • Demonstrated experience and/or training in international cooperation, preferably in a non-profit environmental at the local level is an asset.
  • Excellent ability to work autonomously and willingness to take initiative.
  • Capacity to work collaboratively with a team, in person and from a distance.
  • Strong leadership and interpersonal skills to support volunteers, including mentorship and counselling.
  • Exceptional intercultural competencies and attitudes, including patience and respect for local expertise and work culture and intercultural communication.
  • Ability to cope with cultural isolation and a different standard of living.

Eligibility criteria:

  • ***IMPORTANT : Be living currently in eSwatini, and meet one of the following criteria:
    • a) Be a citizen of an African country other than the country where volunteer mandate will take place (for example a Kenyan living in eSwatini could apply for a volunteer mandate in eSwatini OR:
    • b) Be a Canadian Citizen or permanent resident of Canada.
  • Share the commitment of preventing and addressing sexual misconduct
  • In good physical and mental health (medical examination required)
  • The volunteer needs to bring their own computer

Personalized support before, during and after the mandate provided by an experienced and welcoming team. The Crossroads’ experience includes the following:

  • Daily living allowance (amount varies depending on the country of assignment)
  • Medical insurance and vaccinations
  • Pre-assignment online training.

Crossroads International is committed to addressing gender-based violence by supporting the innovative work our partner organizations in ending violence against women and girls.




To apply for this position, please send motivation letter and resume to volunteer@cintl.org

Please contact our Volunteer mobilization team if you have any question: volunteer@cintl.org

We thank all applicants but only those selected for interviews will be contacted.