Bilingual Volunteer Mobilization Officer – Diversity and Inclusion Lead

Note: This advertisement is a repost of this position. 

Position: Bilingual Volunteer Mobilization Officer – Diversity and Inclusion Lead
Toronto, ON (This position is planned for Toronto. However, due to the current context in which all Crossroads International staff are working from home, a candidate with a home-based office outside of Toronto would be considered with the agreement that they would relocate to Toronto once the office re-opens.)
Language: English and French required
Manager, Volunteer Mobilization
Position Type: Full-Time, permanent
Job Requirement: Must be able to work in Canada
Travel: This position may include travel between the Toronto and Montréal offices
Hiring Range: $57,037 to $66,467
Closing Date: 5pm on February 22, 2021


The Volunteer Mobilization Officer (VMO) is an integral part of the Volunteer Mobilization Team (VMT). The ideal incumbent possesses professional experience and post-secondary background in human resources, diversity and inclusion combined with strong experience in volunteer recruitment and on-boarding, preferably in the international cooperation sector. This position reports to the Manager – Volunteer Mobilization and provides cross-functional support across the organization for the recruitment, selection and on-boarding of volunteers. This person will contribute to a growing program that is reducing poverty and advancing equality for women and girls in some of the world’s poorest countries.

The incumbent will be responsible for volunteer recruitment across a portfolio of countries including the recruitment, selection, on-boarding, and debriefing of Canadian and international volunteers who will undertake capacity-building mandates with Crossroads’ local partner organizations in 11 countries of operation in sub-Saharan Africa. As a member of the Volunteer Mobilization Team, the Volunteer Mobilization Officers are responsible for the implementation of the volunteer recruitment strategy aimed at attracting a diversity of qualified candidates from across Canada as well as internationally who have the skills and experience identified by Crossroads’ partner organizations. Part of the strategy includes the identification of and relationship building with recruitment partner organizations in Canada, including civil society organizations, academic institutions, and private sector entities.

As the VMO-Diversity and Inclusion Lead, the incumbent will lead the VMT forward in growing and sustaining an approach to international cooperation that proactively fosters diversity and inclusion across the volunteer cycle. VMOs are further responsible for ensuring that all key documents across the volunteer recruitment, selection and on-boarding processes are regularly reviewed, up-to-date and reflective of strong approaches to volunteer engagement. The successful candidate will also contribute to the implementation of a strengthened training continuum approaches and content for international volunteers to ensure that Crossroads is at the forefront of international volunteering, in particular in relation to diversity and inclusion.

As a member of the Volunteer Mobilization Team, the incumbent will facilitate volunteer training sessions including pre-departure and debriefing sessions. In these respects, this position implies cross-cutting and multidirectional responsibilities linked to quality assurance, improved services, and innovation to help reinforce Crossroads’ capacity to support volunteers, partner organizations and programming.

Main Responsibilities: 

 1. Volunteer Recruitment and Onboarding (60%) 

  • Contribute to the development and implementation targeted volunteer recruitment strategies based on recruitment and programmatic annual objectives.
  • Identify, develop, and maintain relationships with organizations, businesses, and institutions for the recruitment of qualified volunteers in-line with programmatic needs.
  • Lead the selection and on-boarding of qualified North-South, South-South and remote volunteers, in coordination with the Program Team and local partner organizations.
  • Liaise with the Program Team to ensure that all published volunteers mandates are clear and designed to attract Canadian or international volunteers while reflecting the needs of local partner organizations.
  • Facilitate pre- and post-mandate steps in the Volunteer Cycle, including providing guidance to volunteers regarding conditions and volunteer responsibilities.
  • Collaborate in the delivery and on-going strengthening of the volunteer training continuum, including pre-departure, and debriefing sessions.

2. Strengthening Volunteer Engagement (35%) 

  • Serve as a champion and thought leader for diversity and inclusion within the VMT and across the volunteer cycle
  • Conduct research into best practices and other leading organizations, making recommendations to support diversity and inclusion advancement, refinement, and implementation.
  • Lead in the strengthening and development of Volunteer Management tools and documentation through the lens of diversity and inclusion.
  • Participate in updating and maintaining information in the Volunteer Tracking System and SharePoint so that volunteer records are accurate and the appropriate output figures are up to date.
  • Facilitate regular information-sharing meetings with colleagues in the Program Team and External Relations Team.
  • Promote excellence and best practices in volunteering within Crossroads International to continuing building a reputation for excellence in volunteer recruitment and retention.
  • Participate in the development and implementation of the volunteering annual operational plan to further advance volunteering and best practices.

 3. Perform Other Duties as Required (5%)  

  • Participate in the organizational Diversity and Inclusion Committee.
  • Support organizational goals and objectives as part of the strategic and operational plans.
  • Contribute to the ongoing emphasis of process improvements, including current projects within the Volunteer Mobilization Team.


  • A post-secondary education in a professional discipline relevant to the role (International Development, Human Resources, or combined equivalent of education and experience)
  • Minimum of 3 to 5 years of experience in volunteer recruitment and selection
  • A minimum of 2 years of diversity, equity, and inclusion integration experience
  • Experience with recruitment, selection and on-boarding approaches and practices that promote and support diversity and inclusion in volunteering
  • In-depth knowledge and experience of international volunteering a strong asset
  • Overseas experience, particularly in one or more of Crossroads’ countries of operation preferred
  • Previous experience working with Volunteer Cooperation Programs funded by Global Affairs Canada preferred
  • Strong training and facilitation skills
  • Familiarity with online and distance education and learning an asset
  • Excellent communication and interpersonal skills
  • Excellent organizational and administrative skills
  • Highly developed capacity to work collaboratively and in a team
  • Bilingualism (French and English) required


  • Commitment to growth and development
  • Commitment to inclusion, equity/equality, diversity, and empowerment
  • Commitment to women’s rights and experience in integrating a gender analysis
  • Innovation, creativity, collaboration
  • Organization, autonomy, and initiative with an ability to manage competing deadlines in an effective manner to meet tight deadlines 
  • Ability to work independently and effectively collaborate within a team across multiple geographic locations
  • Adaptability and tolerance for uncertainty
  • Client and service orientation
  • Strong organizational, administrative, communication & interpersonal skills

Essential Conditions

  • Work an average of 35 hours per week, where some overtime may be required
  • Travel in Canada will be required, with infrequent international travel

the organization

Crossroads International is a leader in international cooperation and has been advancing equality for 60 years. Crossroads works in some of the world’s poorest nations in Africa, with local partner organizations to create decent jobs and to empower women to become leaders and live free from violence.  Every year, we engage experienced volunteers and staff North and South who apply their expertise locally to address global issues. Together we are leveraging knowledge, expertise and dollars to create a more just and equitable world.

Crossroads is a registered charity supported by Global Affairs Canada (GAC), other government and non-government funders, and many individual donors around the world.

Crossroads is committed to principles and values of access and equity. Candidates from diverse groups are encouraged to apply.



ONE WORLD where poverty is eliminated, equality prevails, and the rights of women and girls are fulfilled.



If you are interested in joining a dynamic international development organization, please submit your résumé and cover letter in one document (Word or pdf) before 5pm on February 22nd, 2021 by e-mail to Applications must include “Volunteer Mobilization Officer – Diversity and Inclusion – Your Name” in the subject line of the e-mail. All applications received after the deadline will not be considered.

Crossroads is an equal opportunity employer.  Recruitment and selection procedures reflect this commitment. Crossroads is committed to diversity in the workforce and individuals from all minority groups are encouraged to apply.

We thank all applicants in advance, however only those selected for an interview will be contacted.